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Here you will find answers to the most frequently asked questions about your membership.
Didn’t find what you were looking for? Contact us.
GENERAL INFORMATION
Where are the LEMON GYM clubs?
There are 10 LEMON GYM clubs in Lithuania – 7 clubs in Vilnius (Banginis, Fabijoniškės, Perkūnkiemis, Pilaite, Antakalnis, PC Europe, Vienuolis, and 3 clubs in Kaunas – Žalgiris Arena, Savanori and Šilainiai.
All clubs work 24/7.
What are the opening hours of the LEMON GYM call centre?
The LEMON GYM call centre is open:
I-IV 8:00-21:00
V 8:00-20:00
VI-VII 10:00-15:00
What kind of trainers are used in LEMON GYM clubs?
The clubs use the best fitness equipment (Life Fitness, Hammer, Cybex, Technogym).
Are there administrative staff at LEMON GYM clubs?
LEMON GYM clubs are fully self-service.
Everything is very simple and you won’t need the help of a member of staff. If you still need advice, you can always contact 19193 or hello@lemongym.lt
What is the age of entry to a sports club?
Clients between the ages of 14 and 17 can attend the gym and only if tey have submitted a written request from one of the parents or guardians (the application must be filled out in the Sports Club or by sending information to the e-mail hello@lemongym.lt together with the parents or guardians) (Appendix 3).
Persons under the age of 14 are prohibited from using the Services of the Sports Club.
Can I try LEMON GYM for free? How do I sign up for a free trial?
We’re glad you want to try our clubs and wish you the best experience. You can register for a free trial here. You will be able to try out the LEMON GYM club of your choice at your convenience within 7 days of registration.
To make your first visit as smooth as possible, we recommend that you sign up for an introductory training session.
Do LEMON GYM clubs need locks?
Our clubs have lockers where you can put your personal belongings. We recommend that you lock the lockers with a lock you bring with you. If you have forgotten your lock, you can buy one from the vending machines in the clubs. Your belongings will be safe in a locked locker. Remember to leave your locker empty and unlocked after training.
How can I get to LEMON GYM?
You can access our clubs conveniently using the app and your personal QR code.
Where can I park my car when I arrive at LEMON GYM?
Antakalnis/Vienuolis – we don’t have any parking space, clients use the adjacent city car parks.
Banginis – 3h free of charge for all ,,PP Banginis” clients, if the limit is exceeded, payment is standard according to UniPark rules.
LEMON GYM in Perkunkiemio – there is a parking lot next to the gym, where customers can park their car for 1h free of charge. With an annual membership, the car can be registered in the system and parked for free for 3h. Registration can be done via SC.
Fabijoniškės LEMON GYM – next to the club there is a spacious parking lot where you can park your car for free for an unlimited period.
Europe: LEMON GYM customers with a gym membership can park for free for 2 hours. Compensation is granted 1 time per day. No refund for a second entry on the same day. Beyond this time, the standard fee of EUR 1.5/hour is charged.
How do I use the refund?
To leave the car park, you need to enter your car’s registration number on your tablet and click “OK”. You will find the tablet next to the towing area on the way to the cloakroom. On the screen, you will see how much free parking time is left or how much you need to pay extra; If you have exceeded the 2 hours parking time, pay for the parking time on the UniPark app, by SMS or at the 1A cash desk before you leave the car park.
Pilaitė Yes, there is a small car park in front of the club; if you run out of spaces, you can park in the spacious car park in front of the club – the first 2 hours are free.
Kaunas Žalgiris Arena – Access the parking lot with the ADC Parking mobile app. (add links if available: ADCParking – Apps on Google Play) First 3 hours free. Each additional hour – 1Eur. During Zalgiris Arena events, parking spaces are limited, so we recommend to go to the club by public transport, on foot or park in the surrounding parking lots.
Šilainiai – you can park your car for free in the Kaunas Oasis car park.
Savanoriai – you can park for free in the building’s parking lot.
MEMBERSHIP INFORMATION
What do I get when I buy a Lemon Gym membership?
Different memberships – different benefits!
PREMIUM PLUS – the price of the Membership includes: unlimited access to all LEMON GYM Sports Clubs; group workouts; 50% discount on vitaminized (YANGA) water; 50% discount on Roll Shaper lymphatic drainage massage, 50% discount on Lemon GOLD group workouts, free suspension of the Membership for 4 (four) weeks. 12 months minimum commitment period.
PREMIUM – the price of the Membership includes: unlimited access to all LEMON GYM Sports Clubs (except Zalgiris Arena, located in Karaliaus Mindaugo pr. 50, Kaunas); 50% discount on vitaminized (YANGA) water; 50% discount on Roll Shaper lymphatic drainage massage, 50% discount on Lemon GOLD group training, free suspension of the Membership for 4 (four) weeks. 12 months minimum commitment period.
COMFORT – the price of the Membership includes: unlimited access to all LEMON GYM Sports Clubs (except Zalgiris Arena, located in Karaliaus Mindaugo Ave. 50, Kaunas); 20% discount on vitaminized (YANGA) water. Minimum commitment period of 12 months.
PREMIUM FLEX PLUS – the membership price includes: unlimited access to all LEMON GYM Sports Clubs; group training sessions; 50% discount on vitaminized (YANGA) water. 1 month minimum commitment period.
PREMIUM FLEX – the membership price includes: unlimited access to all LEMON GYM Sports Clubs (except Zalgiris Arena, located at 50 Karaliaus Mindaugo Ave., Kaunas); group training; 50% discount on vitaminized (YANGA) water. 1 month minimum commitment period.
FLEX – the membership price includes: unlimited attendance at one LEMON GYM Sports Club of your choice. 1 month minimum commitment period.
What is the standard contract with LEMON GYM?
The terms and conditions are available here. If you already have a contract, you can find it on the “My Lemon” self-service portal.
Kaip galiu sumokėti už savo narystę?
For your convenience, we send you an email at the beginning of each month with a payment link. All you have to do is click on it and you will be redirected to payment for all available services.
You can also pay for your membership and additional services by logging in to the “My Lemon” self-service portal. or via the Lemon Gym Lithuania mobile app. Don’t forget that if you have additional services (Yanga, Roll Shaper, GOLD, etc.), you need to select each service for payment in the app.
To make sure your payments don’t get lost and you can exercise without restrictions, we recommend you sign up for an e-account with your bank:
Swedbank: https://www.swedbank.lt/private/home/important/faq?language=LIT#ebill-conclude
Seb – https://www.seb.lt/privatiems/kasdiene-bankininkyste/pervedimai/elektronine-saskaita
Luminor – https://www.luminor.lt/sites/default/files/dokumentai/bendri/e-saskaita.pdf
Citadele – https://www.citadele.lt/lt/private/payments/e-invoice/
How can I cancel my membership?
Don’t be in a hurry to cancel your membership, it can be reissued to someone else for a €5 reissue fee. If you do decide to cancel your membership, please fill in the cancellation form. Please note that if the membership is cancelled before the minimum commitment period has expired, the discounts granted will be charged.
How long will it take for my membership to be terminated?
If your membership has exceeded the minimum commitment period, the termination of your membership will take place 3 days after your request. If the minimum commitment period has not yet expired, the termination of membership shall take place no earlier than 14 days after.
What is a discount refund fee?
A rebate fee is charged if membership is terminated before the end of the minimum commitment period. The amount of discounts granted shall be calculated for the entire period of use of the membership until the date of termination. The amount of the discount can be checked in the special conditions of your contract.
How to use membership freeze?
You can stop your membership via the “My Lemon” self-service portal. or app. Account – contract details – freeze contract.
Can I rewrite my membership to another person?
Yes. To reactivate your membership, please fill the membership transfer form and send it to hello@lemongym.lt. We will get back to you as soon as possible. Please remember that in order to reactivate your membership, all invoices submitted before the reactivation must be paid.
GROUP CLASS INFORMATION
How do I sign up to group workout?
You can choose our group workout variety here , and after you do, find it in the schedule or in Lemon Gym app. of your club of choice, and get to working out!
How can I cancel my reservation for a group training session?
If your plans have changed, it is very important to cancel the training session. You can do this at least 90 minutes before the start of your workout. If you have booked a place in a group workout and you have missed the workout 3 (three) times in 2 (two) calendar weeks, you will be deactivated from the right to book the workout for 7 (seven) days from the date of the third absence. The Client must be present in the Gym when the group session starts. A no-show is considered to be 5mins after the start of the workout.
You can cancel your reservation via Lemon Gym app.
What group trainings do you offer?
Lemon Gym offers group trainings that can be split into 3 categories:
- Body & Mind (Yoga, Pilates, Slow & Strong, Verve, … workouts)
- Cardio (Functional HIIT, Step intro, … workouts)
- Strength (Brazil Butt Lift, TRX, Full body tone, … workouts)
You can find all of our group classes here, choose your fave!
What do I have to bring to a group training class?
You should bring a water bottle with you, to keep yourself hydrated, and a little motivation wouldn’t hurt either;)
My membership does not include group trainings. How can I go?
You can check in the self service portal My Lemon Gym, if there are any add-ons for group trainings, to add to your membership. If not, you can purchase a PREMIUM or a PREMIUM FLEX membership, since these include group workout service. You can find all membership prices here.